Privacy Policy

Last Updated: September 2026

Welcome to Town Pools. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Town Pools, operating through TownPools.co.za, collects, uses, stores, and protects your information when you visit our website or use our services.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Town Pools is a swimming pool services company based in Cape Town, South Africa. We provide a range of swimming pool services, including:

New pool construction
Pool renovations and upgrades
Pool repairs
Pump and filter installation and repairs
Pool heating solutions
Pool cleaning and maintenance
Mosaic and tiling work
Coping and paving
Waterproofing and pool lining
Jacuzzi and spa installation

For the purposes of applicable data protection laws, Town Pools is responsible for the personal information collected through this website.

2. Information We Collect

We may collect personal information when you interact with our website, contact us, or request our services.

This information may include:

Your name
Email address
Telephone or mobile number
Physical address or service location
Details about your swimming pool or property
Photos and videos you provide for quotation or assessment purposes
Information submitted through our contact or quotation forms
Communications between you and Town Pools

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Date and time of your visit
Website usage and interaction information

3. How We Use Your Information

Town Pools may use your personal information to:

Respond to your enquiries
Provide quotations for requested services
Arrange site inspections or appointments
Deliver our swimming pool services
Communicate with you regarding your project
Provide customer support
Improve our website and services
Send relevant service-related communications
Maintain business and customer records
Comply with applicable legal obligations

We will only use your personal information for legitimate business purposes and in accordance with applicable laws.

4. Quotations and Service Enquiries

When you request a quotation, we may ask you to provide information about your property or swimming pool.

This may include:

Your location
The type and condition of your pool
Photos or videos of the pool
Details of the services you require

This information helps us understand your requirements and provide an appropriate response or quotation.

Submitting a request for a quotation does not automatically create a contractual agreement between you and Town Pools.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss or misuse
Unauthorised disclosure
Alteration or destruction

While we take reasonable steps to protect your information, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security.

6. Sharing Your Information

Town Pools does not sell or rent your personal information to third parties.

We may share information where necessary with trusted service providers or business partners who assist us with activities such as:

Website hosting and maintenance
Communication services
Marketing and advertising
Customer relationship management
Payment processing
Professional or technical services

These parties will only receive information necessary to perform their services and are expected to handle your information responsibly.

We may also disclose information where required by law or necessary to protect our legal rights, customers, employees, or business.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

Improve website functionality
Remember user preferences
Analyse website traffic
Measure marketing campaign performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

8. Marketing Communications

With your permission, we may occasionally send you information about our services, promotions, special offers, or other relevant updates.

You can opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Town Pools is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party website before providing them with personal information.

10. Your Rights

Subject to applicable South African data protection laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request the deletion of personal information where legally appropriate
Object to certain processing of your information
Withdraw consent where processing is based on consent
Request information about how your personal data is being used

To exercise any of these rights, please contact us using the details provided below.

11. Data Retention

We will retain your personal information only for as long as reasonably necessary to:

Provide our services
Respond to enquiries
Maintain appropriate business records
Resolve disputes
Meet legal and regulatory obligations

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Children’s Privacy

Our website and services are not specifically intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

Town Pools may update this Privacy Policy from time to time to reflect changes in our business practices, website, or applicable legal requirements.

Any updates will be published on this page, along with the revised effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how Town Pools handles your personal information, please contact us.

Town Pools
Cape Town, South Africa

Website: TownPools.co.za

Email: hello@townpools.co.za
townpoolscape@gmail.com
Telephone: +27 729983170

POPIA Notice

Town Pools is committed to processing personal information responsibly and in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA).